How can I update the Excess Reduction coverage I’ve selected on my reservation?

If you need to change the Excess Reduction coverage you selected on a reservation, please contact Rentalcars247 and they will be happy to help you select the appropriate insurance option.

New Zealand Free Phone: 0800 786 785

What motor vehicle insurance do I receive with RentalCars247?

RentalCars247 vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period. Our standard insurance excess varies depending on the age & size of the vehicle, but you can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the level of cover selected.

If you purchase Full  24/7 Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Standard 24/7 Cover Excess Reduction, it reduces your excess liability to $500 

If you purchase Basic 24/7 Cover Excess Reduction, the excess liability will be $2500 & $2500 for the Bond.

We strongly recommend all renters take out Full Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

Insurance Exclusions

The indemnities referred to above shall not apply where the damage, injury, or loss arises when:

(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive the vehicle ;

(b) The vehicle is in an unsafe or unroadworthy condition, which arises during the hire, of which the Hirer or driver is aware, or should be aware of, and which causes or contributes to further damage or loss.

(c) The vehicle is operated in any race, speed test, rally or contest;

(d) The vehicle is driven by any person not named in clause 3 of this agreement;

(e) The vehicle is driven by any person who, at the time when he or she drives the vehicle, is disqualified from holding, or has never held a drivers license appropriate for the vehicle;

(f) The vehicle is wilfully or recklessly damaged by the Hirer, any person named in clause 3 of this agreement or any other person driving the vehicle under the authority of the hirer;

(g) The vehicle is lost or stolen as a result of wilful or reckless behaviour of the Hirer or any such person;

(h) The vehicle is operated outside the term of the hire, or any agreed extension of the term;

(i) The vehicle is operated in breach of clause 18 of the rental agreement;

(j) In the event the driver is charged with an infringement/ offence as a result of an accident, the Hirer’s liability is increased to the replacement cost of the vehicle, or a minimum of $5000;

(k) The vehicle is operated on any beach or off-road including Ninety Mile Beach, Te Paki Stream Bed, Skippers Canyon, Macetown, beyond Glenorchy, Raspberry Creek, Ball Pass and Hawke Road South Canterbury;

(l) Any damage is caused during the fitting or use of snow chains & roof racks while the vehicle is on hire;

(m) In the event of a single vehicle accident the cost of towing and /or salvage of the vehicle will be at the Hirer’s expense;

(n) The vehicle including its accessories is damaged by an item transported inside or outside the vehicle such as skis, snow/surf boards or bicycles;

(o) It is agreed between the owner and the Hirer that section 11 of the Insurance Law Reform Act 1977 shall apply to the above as if this clause constituted a contract of Insurance. The general effect of this provision is that an exclusion will not apply if the hirer proves on the balance of probability that the damage was not caused or contributed to by the matters to which the exclusion applies.